Terms and conditions

1 · Who provides the service

IINS Coach is a service provided by AL GOMEZ ADVISORY, available through the IINS Coach mobile app and the iinscoach.com website. Contact: soporte@iinscoach.com.

Using the app or buying a plan means you accept these terms and the privacy policy.

2 · What IINS Coach is, and what it isn't

It's a training app with a conversational assistant that plans your training, nutrition and technique, a testing system, and a social network for athletes.

It is not a healthcare service or a medical device. It doesn't diagnose, doesn't treat illness, and doesn't replace a doctor, a physiotherapist or a registered dietitian. The Coach's recommendations are for guidance. Nutrition plans are a guide, with one strict exception: the allergies and intolerances you declare are always respected — and even so, you're the one who checks what you eat.

3 · Your account

• You must be at least 16, and you confirm this when you create your account.
• The information you give must be true, especially your health data: the Coach plans with it.
• Your account is yours and isn't to be shared. You're responsible for what's done with it.
• You can delete it from the app, in Settings, at any time and without giving us a reason.

4 · Plans, prices and payment

There are three plans. The Free plan never expires and doesn't ask for a card. The paid plans are subscriptions that renew automatically:

• Premium — €11 a month or €87 a year. 150 messages with your Coach a month.
• Elite — €19.20 a month or €199.99 a year. 400 messages a month. Once the app reads Apple Health, the Coach will also receive the exact detail of your metrics.

Prices include VAT. Payments are handled by Stripe Payments Europe; we never touch your card.

The email you pay with

Your subscription is linked to the email you enter on the payment page. It must be the same one you use to sign in to the app, or your plan won't be able to find your account. If you get it wrong, write to us and we'll fix it.

Renewal and cancellation

Your subscription renews automatically at the end of each period at the same price until you cancel it. You can cancel at any time from the Stripe customer portal: you keep your plan until the end of the period you've already paid for, and then your account moves to Free. Nothing is deleted when you downgrade: not your workouts, not your achievements, not your Tribu.

Price changes

If we change the price of a plan, we'll tell you at least 30 days in advance, and the new price only applies from your next renewal. You can always cancel before then.

Right of withdrawal

As a consumer, you have 14 calendar days from purchase to withdraw without giving a reason, by writing to soporte@iinscoach.com. If you've already used the service during that period, we may deduct the proportion you've used from the refund, as consumer law allows.

IINS members

If you're a member of the centre and link your code, you have the Premium plan for as long as your membership is up to date. That access isn't billed here and depends on your relationship with IINS, not with us: if your membership lapses, your account goes back to Free.

5 · Messages with the Coach

Each plan includes a number of messages a month, and the count resets on the 1st. When you run out, everything else keeps working: your plan, your tests, your achievements and the Tribu. The only thing that waits is messaging the Coach.

One message may use more than one when the reply needs to generate a full plan; the app warns you first. Replies may be slow, contain mistakes or fall short: it's a generative system, not an oracle. Always review what it suggests before applying it.

You may not automate use of the Coach, resell it, or use it to generate content unrelated to training. Doing so may lead to your account being suspended.

6 · Tribu rules

The Tribu is a community with minors in it. The following are not allowed:

• Harassing, threatening, hating on or humiliating anyone.
• Sexual or violent content, or nudity.
• Content that puts health at risk: promoting eating disorders, extreme diets, or doping or harmful substances.
• Impersonating another person, IINS or us.
• Spam, unauthorised advertising and commercial solicitation.
• Posting other people's personal data without their permission.

You can block and report anyone from the app. We review reports and may remove content, limit features or close accounts when these rules are broken. If we close yours for a serious breach, there's no refund for the current period.

7 · Your content

What you post stays yours. By posting it, you give us a free, non-exclusive licence to store it and show it within IINS Coach to the people you allow to see it, solely so the service can work. That licence ends when you delete the content or your account, except for backups that are in the process of expiring.

We don't use your content in advertising or pass it to third parties to use.

8 · Physical activity is your responsibility

Training carries risks. Before starting a programme — and especially if you have a medical condition, are pregnant, are recovering from an injury or haven't been active for a while — talk to a healthcare professional.

You're the one who decides to do each session and who knows how you feel. If something hurts, stop. We are not liable for injuries resulting from doing a session, or from following a nutrition plan without the supervision your situation requires. This does not limit any liability that cannot legally be excluded.

9 · Your grade and the Clasificación

The Grados de Evolución Deportiva are an IINS certification with an in-person exam. The app shows your grade and can help you prepare for the next one, but it doesn't award it: the centre certifies it.

The Clasificación IINS is an internal measure within the app, calculated from data the server can verify. It's in its first phase and cannot be used as a sporting, academic or scholarship credential. We may adjust how it's calculated once grades are certified and the battery is measured at the centre; achievements you've earned are never taken away.

10 · Availability and changes

We work to keep the app available, but we don't guarantee an uninterrupted service: there's maintenance, there are incidents, and we depend on other providers. The app is in active development and its features may change, improve or be withdrawn.

If we withdraw an essential feature of a paid plan during a period you've already been billed for, we'll tell you and you'll be able to cancel with a refund for the unused part.

11 · Intellectual property

The app, its code, design, text, test protocols and the IINS and IINS Coach trademarks belong to their owners. You're granted a personal, non-transferable right to use it. Copying, decompiling or extracting content in bulk is not allowed.

12 · Governing law and complaints

These terms are governed by Spanish law. As a consumer, you can go to the courts where you live. Before that, write to us: almost everything can be solved by email, and we do reply.

13 · Changes to these terms

If they change substantially, we update the date at the top and let you know in the app with reasonable notice. If a change works against you and you don't accept it, you can cancel your subscription before it takes effect.